Togs n Tans FAQs

If you need to know anything about Togs n Tans, including our online ordering details, returns policies, or store information – you’ve come to the right place!

Sizing Chart

POSTAGE

Q: How much does it cost for postage?
A: We offer free postage within Australia for orders over $70.00. Orders under $70.00 will incur a flat rate of $10 to anywhere within Australia.

Q: How soon can I get my order?
A: Depending on where you are, we try to get your goodies to you within 7 business days. Please ensure that someone will be available at the postal address you give us to receive delivery. We cannot ship to PO boxes.

Q: What countries do you ship to?
A: At the moment we can only offer shipping within Australia and New Zealand. We hope to be shipping internationally in the near future.

RETURNS POLICY

 

Q: What if my swimsuit doesn't fit?
A: We offer exchange or refund for unused goods in original condition within 30 days from when your order has been completed. If you need a new size or don't like the fit or colour then simply send us an email at togsntans@hotmail.com Please ensure that your keep a copy of your invoice as proof of purchase and ensure that all swing tags and hygiene stickers are in place. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items if it is obvious that this hasn't been done.

Q: What do I do if my swimsuit is faulty?
A: Your products are covered under Australian Consumer Law. If you believe your product is faulty, please email us at togsntans@hotmail.com or visit our store at; 165 The Entrance Rd The Entrance NSW 2261 Please ensure you keep a copy of your purchase invoice as proof of purchase.

Q: What size am I?
A: Refer to the size chart to get the right fit for you. Alternatively you can visit our shop for a professional fitting at; 165 The Entrance Rd The Entrance NSW 2261

SECURITY POLICY

 

Q: Is it safe to use my credit card?
A: At Togs n Tans, your personal online security is important to us. All orders are processed through a secure checkout system provided by PayPal. Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by PayPal.

HOW TO MEASURE YOURSELF

 

Use a tape measure to measure yourself, holding the tape securely around the 3 key points listed above. To achieve an accurate measurement we recommend you take these measurements whilst wearing minimal clothing.
Bust – Measure over the fullest area of your bust & straight around your back. Under bust – Measure directly under your bust & straight around your back. Hips – Measure at the fullest part of your hip ensuring the tape is straight. Refer to the table above to confirm your correct size